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Policies

Booking & Deposits

  • All appointments must be secured with a non-refundable and non-transferable deposit at the time of booking.

  • The remaining balance is due on the day of your appointment.

  • Deposit amounts depend on the service type.

  • Appointments are not confirmed until the deposit is received. We are not responsible if your preferred time becomes unavailable prior to payment.​​​

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Cancellations & Rescheduling

  • Deposits are non-refundable and non-transferable under any circumstances.

  • Cancellations must be made at least 48 hours prior to your appointment to avoid being charged 50% of the remaining balance.

  • Cancellations within 24 hours or no-shows will result in the full remaining cost of the service.

  • Arriving more than 15 minutes late may be treated as a no-show and will incur the full remaining cost.

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A $20 surcharge applies for services:

  • on Sundays or public holidays, or

  • outside regular business hours (before 8:00 AM or after 5:00 PM).​

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Allergies & Skin Concerns

  • Please notify us of any known allergies, skin conditions, or irritants before your appointment.

  • For makeup services, facial waxing or threading must be done at least four days prior. Treatments performed closer to the appointment may affect makeup application or cause irritation.

  • If you have contagious skin conditions or irritants, services may not be performed on the day.

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Liability & Disclaimer

While every precaution is taken to ensure safe, high-quality services:

  • The Service Provider is not responsible for allergic reactions, skin irritation, or other issues if allergies, skin conditions, or health concerns are not disclosed in advance.

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Photography & Media Release

By booking an appointment, you grant permission for photos of your makeup or hairstyle to be used for portfolio and promotional purposes, including social media, websites, and advertising, unless otherwise stated in writing.

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Bridal & Group Bookings

  • For bridal parties or group bookings, please contact us at 'glambymikaylalouise@gmail.com' to discuss availability and pricing.

  • A separate contract and deposit will be required, and specific terms may apply.​

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Quotation Terms

  • Quotes are based on the information provided by the client (service type, time, references, travel).

  • We are not responsible for discrepancies from incomplete or incorrect information.

  • All prices are accurate at the time of quoting but may change due to external factors (e.g., supply costs, fuel).

  • Additional work outside the original quote must be approved in writing before commencing.

  • Acceptance of a quote constitutes agreement to these terms and confirms your booking.

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Privacy Policy

1. Children’s Privacy

  • We do not provide services or transact directly with anyone under the age of 18 without parental/guardian involvement.

  • By providing personal information, you confirm that you are over 18 or have parental/guardian consent.

2. Purposes for Collection, Use, and Processing of Personal Information

We may collect and process personal information to:

  • Administer, facilitate, and manage your appointments and account.

  • Assess and process service requests or purchases.

  • Deliver services and products to you or a third-party recipient.

  • Respond to enquiries, customer service requests, or complaints.

  • Communicate via email, phone, or other channels regarding bookings, services, and promotions.

  • Share anonymous feedback for promotional purposes, only with your consent.

  • Comply with legal, regulatory, or governmental requirements.

  • Conduct research, surveys, or data analysis to improve services.

  • Store and backup personal information securely, including outside of Australia if required.

  • Send marketing, advertising, or promotional information (you may opt out at any time).

  • Maintain IT systems and ensure secure data storage and processing.

3. Sharing & Disclosure of Personal Information

  • Personal information may be shared with contractors, service providers, business partners, or as required by law.

  • We take steps to ensure third parties comply with privacy obligations and protect your data.

  • Transfers outside Australia comply with applicable privacy laws.

4. Third-Party Personal Information

  • If you provide information of other individuals, you confirm you have their consent, the information is accurate, and you have authority to share it.

5. Access, Correction, and Withdrawal of Consent

  • You may request access to or correction of your personal information via glambymikaylalouise@gmail.com

  • Requests will be processed within a reasonable timeframe (usually 30 days).

  • You may withdraw consent at any time, understanding this may limit our ability to provide services.

6. Data Protection & Retention

  • Personal information is stored securely, with measures to prevent unauthorized access, loss, or misuse.

  • Information is kept only as long as necessary and will be securely destroyed or de-identified when no longer required.

7. Changes to Privacy Policy

Agreement

By booking and confirming your appointment with Glam by Mikayla Louise, you agree to these policies, terms, and privacy practices.

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Glam by Mikayla Louise

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